Case Study
Driving Operational Excellence
How The Results From Data Operations Business Intelligence Solution empowered Kivi Bros. Trucking to deliver industry-leading performance.
Background
Kivi Bros. Trucking, a family-owned industry leader in flatbed trucking, has built its reputation on reliability and service excellence. As the business expanded, so did the operational complexities: multiple locations, growing customer demands, and persistent industry challenges. Kivi Bros. partnered with Results From
Data and The Grawe Group to implement an operations business intelligence solution designed to deliver real-time visibility, stronger process alignment, and decision support analytics to drive operational efficiency.
Company: Kivi Bros. Trucking, Inc.
Industry: Flatbed Trucking
Fleet Size: 275 Trucks
Headquarters: Duluth, MN
Implementation Partner: The Grawe Group
Client Overview
Before Implementation
While Kivi Bros. Trucking was already a respected and growing carrier, the leadership team recognized opportunities to optimize operational performance and improve decision-making. Some key areas that needed focus included:
-
Driver Utilization: Opportunities existed to generate more miles per driver each week.
-
Driver Turnover: Leadership desired to enhance driver satisfaction.
-
Revenue Quality: Opportunity to increase rate per mile in a challenging market environment with more customer and in-network freight.
-
Visibility & Accountability: Leadership wanted real-time insights into performance metrics to proactively manage outcomes.
-
Standard Operating Procedures: To align the team, provide a basis for training and clear and accurate job descriptions.
Key Performance Improvements
Metric | Improvement | Result |
|---|---|---|
Operating Ratio | 10% | Improved profitability |
Average Miles per Driver per Week | 8% | Better utilization |
Normalized Linehaul Rate per Mile | 11% | Increased revenue per mile |
Annual Driver Turnover | 60% | Improved retention and satisfaction |
Opportunity Hours | 9% | Better utilization |
Drivers Preplanned Before Empty | 11% | Improved driver utilization
and communication |
After Implementation
After implementing Results From Data’s business intelligence solution, Kivi Bros. Trucking saw measurable improvements within just four weeks. The system and effort integrated real-time performance monitoring, decision support analytics, and standardized processes across the organization, leading to exceptional results.
How We Made It All Happen
1
Lead Measures for Decisive Hour-by-Hour Action
-
Transit Time Optimization: Used the Transit Time Calculator to maximize drivers’ hours of service when setting appointments.
-
Driver Availability Monitoring: Proactively tracked Drivers Sitting to minimize downtime after hometime, repairs, or other delays.
-
Preplanning Loads: Closely monitored Loads Not Preplanned to ensure drivers had assignments well before unloading their current freight.
-
Dispatch Efficiency: Reduced excessive transit times by continuously reviewing loads not dispatched with optimal schedules.
-
Capacity Planning: Customer service used the Network Balance Map to ensure available freight matched truck capacity by region.
2
Lag Measures for Performance Visibility and Accountability
Established a weekly review cadence focused on key lagging indicators:
-
Average miles per driver per week
-
Normalized linehaul revenue per mile
-
Preplan before empty target
-
Opportunity hours
-
In-network vs. out-of-network freight balance
3
Process Development & Standardization
-
Developed and implemented standard operating procedures (SOPs) that aligned data tools and operational workflows.
-
Created clear roles and responsibilities for dispatch, planning, and customer service teams.
Leadership Perspectives
“Working with Results from Data has been an incredible experience. They have a rare ability to not only understand the details of our business, but also to guide us toward new opportunities with clarity and confidence. The software itself has been just as impressive—it’s pragmatic, stable, and dependable. In an industry where too many tools overpromise and underdeliver, this one simply works. Both Results from Data’s expertise and the strength of this tool have made a real difference for us.”
Tyler Kivi / COO / Kivi Bros. Trucking
“Having data is one thing, having data that points out actionable solutions is a breakthrough. Being able to pinpoint solutions quickly in real time and monitor those is paramount to success. Results from Data provides that ability with customized solutions specific to your needs and organization. This makes it possible to maneuver the changing tides that are part of the trucking industry.”
Dakota Kivi / VP Operations / Kivi Bros. Trucking
“Kivi Bros. has demonstrated what’s possible when a carrier leverages operational data effectively. The results here are among the best we’ve seen in the industry.”
Chris Henry / COO / KSM Transport Advisors
“Collaborating with the Kivi Bros. team has been a true privilege. Their culture of innovation and execution sets them apart, and it has been inspiring to see how quickly they have embraced data-driven insights to deliver outstanding results.”
Swan Webb / Data Scientist / Results from Data
“Our role was to partner with Results From Data and the Kivi Bros. Operations Team to design and implement processes for daily data-driven decision-making. This collaboration highlights how technology, analytics, and disciplined execution deliver sustainable results.”
Gary Randall / Executive Consultant / The Grawe Group
Conclusion
By combining real-time visibility, standardized processes, and a structured management cadence, Kivi Bros. Trucking transformed operational performance in just four weeks.​
​​
Results From Data’s business intelligence solution coupled with The Grawe Group consulting empowered the Kivi Bros. team to make proactive decisions, enhance driver satisfaction and productivity, increase rate per mile and strengthen customer service—driving sustained profitability and growth.
Want to transform
your operations like Kivi Bros. Trucking?
Contact Dave Cadotte at Results From Data to learn how our business intelligence solutions can help your organization achieve breakthrough performance.
​​​​
Dave Cadotte
Contact us to learn more